Privacy Policy

When you fill out our contact form, book a consultation, or communicate with our team, we may collect:

• Basic identifying information: name, company email, business/brand name, country/region.
• Business information: the advertising platform you're interested in, expected ad budget, and the content of your inquiry.
• Communications arising during onboarding and account operation (for example, email, Telegram, or contract/invoice correspondence).
• Basic technical data (browser type, pages visited) if we deploy website analytics tools in the future.

We do not intentionally collect special-category sensitive data (religion, health, biometrics, etc.) and ask that you avoid sending such information through the contact form.

• Responding to inquiries and following up with you.
• Assessing fit before setting up advertising accounts.
• Preparing contracts, invoices, and operating our ad account / payment management services.
• Improving our website content and customer service.
• Complying with legal, accounting, and anti-fraud obligations.

We do not sell your personal information to third parties, and we do not use the data you provide for advertising purposes beyond directly communicating with you.

Your information is only shared where necessary to provide our services, including: advertising platforms (Meta, Google, TikTok, AppLovin/AXON) when setting up accounts in your name; payment partners (Airwallex, Stripe, PayPal) if you need a payment account; accounting/legal service providers when preparing contracts or invoices; or where required by law. Rikko does not hold client funds and does not share data for third-party marketing purposes.

Because Rikko is a Hong Kong entity serving international clients, your data may be processed or stored outside your country of residence. We apply reasonable safeguards so that data is handled consistently with this policy regardless of where it is stored.

We retain information for as long as necessary to fulfil the purpose it was collected for, perform our contractual obligations, and comply with applicable legal/accounting requirements. Once no longer needed, data is deleted or anonymized.

We apply reasonable technical and organizational measures to protect information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you not to send sensitive information (passwords, card numbers, etc.) through the contact form or ordinary email.

Depending on the law applicable to you, you may have the right to request access to, correction of, or deletion of your personal information; object to or restrict certain processing; and withdraw consent previously given. To exercise these rights, please contact [email protected].

The website does not currently use tracking cookies or analytics tools that store personal data. If we deploy such tools in the future (e.g. Google Analytics), we will update this policy and display an appropriate notice.

We may update this policy from time to time. The latest version will always be posted on this page with its update date.

If you have questions about this Privacy Policy, please contact RIKKO HK COMPANY LIMITED at [email protected].